Delivery and returns

 

Delivery within the UK

Your order will be dispatched within two working days and will usually be with you in three working days.

Most of our clothing is shipped from our UK office in Northamptonshire, but some items may be shipped directly from Nepal. If you are ordering multiple items, please note that they may arrive separately if dispatched from different locations.

Delivery costs within the UK:

1st Class signed-for (1-3 days) – £4.10

Courier delivery (next day) – £7.45

International shipping

Tracked delivery within Europe (5-10 days) – £12.60

Tracked delivery outside Europe – £18.90

Please note that if you are buying from outside the EU then you may face additional charges including import customs duties and Value Added Tax (VAT) which you will only be made aware of once the item arrives in your country.

Returns

If you aren’t happy with your order, please use the returns label provided. You will need to pay for your postage, unless you are exchanging your item. If this is the case please email us at hello@kathaa.co.uk and we will email you a free postage label to print and use.

When returning items, we recommend that you track them, as we can’t be responsible for lost packages.

If you would like to exchange any items or require a refund, please ensure returns reach us within 18 days of receiving your delivery. To be eligible, your item must be unused and in the same condition as you received it.

Returns should be sent to:

Kathaa 
Unit 2
Shires Road
Brackley
NN13 7EZ
UK

On receipt, we will ensure that your refund or exchange is made within 14 days.  

If you have any questions about your order, please email: sales@kathaa.co.uk